Please note that Piedmont Plastic Surgery & Dermatology  job descriptions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.


SKIN CARE PRODUCT SPECIALIST (Charlotte/Blakeney)

Click here to submit your resume to the Director of Cosmetic Services

REPORTS TO: Director of Cosmetic Services

EDUCATION & EXPERIENCE: College degree or previous experience in Medical Practice Skin Care Sales preferred. One or two years of dermatologic skin care experience.

JOB SUMMARY: The Skin Care Product Specialist is primarily responsible for transitioning patients from the physician to the aesthetic/retail portion of the practice. This position works closely with physicians to understand their preference of products and ingredients, so to effectively relay to patients why topical aesthetic products contribute to their overall skin health. Knowledge of skin structure and physiology is essential in order to effectively explain product ingredient efficacy to patients. Continual intensive training in product lines and ingredients is vital to remain relevant in the constantly changing field of aesthetics.  This position is a skin care product sales position only with no patient treatment services involved.

ESSENTIAL FUNCTIONS: Superior communication skills, oral, written and platform. Ability to exert subtle motivation and influence. Computer Literate. Familiarity with MS Word, Excel, Nextech (preferred) or other Practice Management System software and ability to use analytic modules provided by vendors. Must be able to work as part of a team. Effective organizational skills. Must be customer service orientated. Effective organization skills with attention to detail. Ability to manage multiple projects simultaneously. Presents a highly professional image

ADDITIONAL RESPONSIBILITIES: product consultation, product education FOR PATIENTS and STAFF, product research, ordering product, maintaining product inventory, manage analytical tools to generate reports as needed to access product sales and inventory management, work closely with marketing specialist to effectively coordinate all specials, events and campaigns, manage analytical tools to generate reports identifying referral lists, patient contact lists and patient product use as required by marketing and specific marketing initiatives. Use analytical tools to track success of product, specials, events, and campaigns and performs other tasks as deemed necessary by Physician/Physician Assistant and the Administrative/Site Manager.


PATIENT CHECK-IN/CHECK-OUT

Click here to submit your resume to the Denver office

REPORTS TO: Administrative Manager

EDUCATION & EXPERIENCE: High school diploma or GED required. Completion of courses in medical terminology, business, math, English, typing, and computer classes highly desirable. Highly prefer one year of office experience in a medical office. Will consider other combinations of work experience and settings.    

WORKING CONDITIONS: Our team members are part of an environment that fosters health for all.  We are driven to create a welcoming and professional environment.  The patient check in/out staff members will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Piedmont Plastic Surgery & Dermatology team member to deliver a world class patient experience every person, every encounter every time. Works in a fast-paced, well-lit, comfort controlled medical office. High traffic area. Work may be stressful. Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment.

PHYSICAL DEMANDS: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Requires manual dexterity sufficient to operate a key board, calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.

PERFORMANCE REQUIREMENTS: Knowledge of business office procedures. Possess good written and verbal communication skills. Ability to greet patients and answer the telephone in a professional manner. Must read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with physicians, patients, employees, and public.  Always presents a professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems, and correct errors. Maintain productivity and work independently.

ESSENTIAL FUNCTIONS: Maintains a timely greeting, registration, and flow of patients to physicians, exemplify caring and compassionate customer service to create an excellent patient experience, provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations, demonstrate critical thinking skills and decisive judgement in an often hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision, manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and policies ensuring accuracy and an outstanding patient experience, enters and maintains confidential and accurate patient information including patient insurance, billing and payment information throughout the patient encounter, ensures all payments are accurately collected and documented.

ADDITIONAL RESPONSIBILITIES: Performs other tasks as deemed necessary by Physician, Clinical Supervisor, and/or Administrative Manager.


MEDICAL ASSISTANT (7 positions available)

Click here to submit your resume to the Gastonia/Cox Rd. Office

Click here to submit your resume to the Shelby Office (2 positions available)

Click here to submit your resume to the Charlotte/Cotswold Office

Click here to submit your resume to the Denver Office

Click here to submit your resume to the Cornelius Office

Click here to submit your resume to Hickory/Tate #200

REPORTS TO: Clinical Supervisor

EDUCATION & EXPERIENCE: Certification or license as a healthcare professional, medical assistant, nurse aide or surgical technician, is preferred. Maintaining professional certification is an expectation of the job and a requirement to work. If not already certified, obtaining and maintaining credentials may be a condition of hire and would then become a subsequent job requirement.

JOB SUMMARY: Work directly under the supervision of the physician and clinical supervisor. Assist physician in examinations and procedures, in addition to functioning as a medical scribe in the electronic medical record. Reinforces and provides verbal and written patient education, as needed, in direct reflection of physician orders. Responsible for maintaining clean, well equipped exam, and procedure rooms.

ESSENTIAL FUNCTIONS: Escort patients from waiting room to the exam/procedure room in a timely and courteous manner, then confirms patient identity, obtains vital signs, and verifies and updates medical history. Assist physician with various procedures and examinations. Maintain exam procedure rooms and inventory in orderly fashion according to 5S principles. Routine stocking of supplies according to par levels, proper dating and initialing of all opened supplies mandatory. Cleans, sterilizes, and stocks all instruments according to accepted office guidelines, OSHA, and AAAASF regulations. Verifies and documents all prescriptions as directed by physician. Provide test results and follow-up instructions to patients as directed by physician. Performs assigned patient care, under the supervising provider, which may include: dressing changes, bandaging suture removals, and the administration of local anesthesia injections. Acts as a medical scribe in the electronic medical records systems to accurately record: detailed medical history, vital signs, review of systems, chief complaints, exams, diagnoses and plans, along with prescriptions, pathologies, procedures, and provider orders. Active listening and verification of accurate entry of all medical information required. Providing accurate history to provider prior to every visit, as well as assisting in the exam room while scribing required. Collaborates with team to complete prior authorization paperwork, lab and pathology result entry, as well as return all phone calls, with proper documentation, in a timely manner. Maintains patient confidentiality at all times according to HIPAA guidelines. Engages in active participation of documenting all required components of meaningful use. Will implement all changing documentation needs for meaningful use in a timely manner. Completes specimen collection and double-verification according to pathology collection policy protocol. Ensures compliance with OSHA, HIPAA, and AAAASF regulations. Cross-training to competently work in all aspects of the clinic, including the opposite specialty, is expected and required. Travel to work at any of the other practice locations is required at times.

ADDITIONAL RESPONSIBILITIES: Performs other tasks as deemed necessary by Physician/Physician Assistant and the Clinical Supervisor/Site Manager.


SURGICAL TECHNICIAN (4 positions available)

Click here to submit your resume to the Denver Office

Click here to submit your resume to the Cornelius Office

Click here to submit your resume to the Gastonia/Cox Rd. Office

Click here to submit your resume to the Charlotte/Blakeney Office

REPORTS TO: Clinical Supervisor

EDUCATION & EXPERIENCE: Certified from a surgical technician program.

JOB SUMMARY: Assists in operations, under the supervision of surgeons, registered nurses, or other surgical personnel. May help set up operating room, prepare and transport patients for surgery, adjust lights and equipment, pass instruments and other supplies to surgeons and surgeon’s assistants, hold retractors, cut sutures, and help count sponges, needles, supplies, and instruments.

ESSENTIAL FUNCTIONS: Responsible for performing second assist functions for surgical intervention, preparing supplies and equipment, Prepare specimens for lab and requesting exams as required, Transport patients to and from surgery suite and individual rooms, Performs in-room surgical scrub duties, Maintain sterilizing equipment, assisting with O/R set-up, etc., Provide tray set-ups and designated extra instruments for all surgical procedures, Prepare, wrap and sterilize instruments, supplies and equipment as appropriate, Effectively work with surgeon and clinical staff during procedures, Prepare operating area safely and in an organized manner, Assist RN with instrument counts, Ensure compliance with AAAASF regulations in surgical suite, Ensure compliance with OSHA and HIPAA regulations, Assists in preparation of surgical procedures by anticipating needs of physician and patient, Demonstrates working knowledge of care and handling specimens, surgical instruments, supplies and equipment, Selects the appropriate supplies and equipment in a cost effective manner

ADDITIONAL RESPONSIBILITIES: Performs other tasks as deemed necessary by Physician, Clinical Supervisor, and/or Site Manager.