Please note that Piedmont Plastic Surgery & Dermatology  job descriptions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.


Patient Care Coordinator Assistant for Gastonia/Hickory offices

Click here to submit your resume to the Director of Cosmetic Services.

REPORTS TO: Director of Cosmetic Services. This position does not supervise other others.

EDUCATION & EXPERIENCE: High school diploma required. Highly prefer two years of marketing or sales experience.

STATEMENT OF DUTIES: Responsible for performing all PCC functions in all predetermined offices as scheduled on a weekly basis. Will fill in for the PCCs at times and will assist them at other times. Will fill in and assist in other areas of the practice as well. Perform project related duties as assigned by administrator.

WORKING CONDITIONS: Works in a fast-paced, well lit, comfort controlled medical office. High traffic area in a close work environment. Interaction with others may be constant and interruptive. Work may be very stressful. Most of public contact involves people needing medical care. Potential exposure to communicable diseases, toxic substances, and other conditions common to a clinic environment.

PHYSICAL DEMANDS: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Ability to type, operate calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.

PERFORMANCE REQUIREMENTS: Possess good written and verbal communication skills. Must read, understand, and follow oral and written instructions. Ability to establish and maintain effective working relationships with physicians, administrator, employees and public. Maintains professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems and correct errors. Maintain productivity and work independently.

ESSENTIAL FUNCTIONS: Fill in as the Patient Care Coordinator in each office as needed. This includes their roles in promoting and scheduling cosmetic surgeries, retail products, injectables, laser services, etc., Perform patient consults regarding surgery, Schedule surgeries appropriately for the office and surgeon, Schedule and perform the surgery pre-op appointments and collect payments according to policy, Take pre-op and post-op patient photos, Review charts to make certain the RN and provider have signed appropriately, Arrive early/stay late according to the surgery schedule, Call patients following surgery and take evening call as needed for them, Answer office phone calls, Provide patient quotes and answer their inquiries, Complete the required daily logs for consults and surgeries, Escort patients and families through the office on surgery days and follow up appointments, Call patients the day prior to appointments to remind them, Follow up on consults that do not book surgery appointments, Ensure all corporate policies and procedures are followed in each office, Monitor the cosmetic surgery schedule to optimize time utilization for all plastic surgery physicians, Coordinate anesthesia schedule for all offices, Support the Patient Care Coordinators and Schedulers to implement the best marketing tracking methods and ensure accurate information is gathered at all times, Resolve customer service issues with cosmetic surgery patients, in conjunction with appropriate staff, When not assisting PCCs, the assistant will fill in for administrative staff or others as directed, ie front desk, scheduling, etc., Maintain the marketing materials, ie procedure brochures, for the plastic surgery services in each office in stock and organized, Keep the photo books in each office updated with current and approved photos, Send photos to be updated monthly on the websites, Explore and recommend new marketing opportunities for review, Assist with provider seminars in house and off premises, Maintain inventory of implants, garments, skin care products, injectables etc and advise PCC when replacements are needed, Place new items into stock and enter in computer inventory, and process returns to vendor for credit or replacement.

MARGINAL FUNCTIONS: Attend staff meetings and in-service programs, Maintains a clean, safe, and prepared work area, Remains in compliance with OSHA/Bloodborne Pathogen guidelines and Hazardous Communication guidelines, Ensures compliance with HIPAA requirements, Maintains patient confidentiality, and performs other duties as requested.


Administrative Floater

Click here to submit your resume to the Charlotte/Blakeney Office.

REPORTS TO: Practice Administrator. This position does not supervise other others.

EDUCATION & EXPERIENCE: High school diploma or GED required. Certifications or attended classes in Medical office Assistant or Insurance Verification preferred. Must have at least 1 year experience in fast paced business office. Medical office experience is preferred. Will consider other combinations of work experience and settings with customer service background.

STATEMENT OF DUTIES: File office notes in patients’ medical record, answer phones, schedule appointments, pull and file charts as well as other medical records duties, greet and check in patients, collect co-pays, balances, etc. Cross train in all areas of the front office.

WORKING CONDITIONS: Works in a fast-paced, well-lit, comfort controlled medical office. Work may be stressful. Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment.

PHYSICAL DEMANDS: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Requires manual dexterity sufficient to type 40 wpm, operate a key board, calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.

PERFORMANCE REQUIREMENTS: Knowledge of business office procedures. Possess good written and verbal communication skills. Ability to speak to patients and answer the telephone in a professional manner. Must read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with physicians, patients, employees, and public. Always presents a professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems, and correct errors. Maintain productivity and work independently. Will require demonstrated proficiency in Microsoft Office products and ability to use electronic medical records system. Will work on headset and computer for multiple hours at a time. Must have demonstrated ability to interact with diverse groups of people and to quickly change priorities as needed. This  position requires someone who can lift 25 lbs or more and can have the flexibility to arrive at 8 AM to open and/or be the closer in the evenings after the last patient leaves.


SURGICAL TECHNICIAN (3 positions available)

Click here to submit your resume to the Shelby Office.

Click here to submit your resume to the Gastonia/Cox Office.

Click here to submit your resume to Hickory/Tate Blvd. Building 100.

REPORTS TO: Clinical Supervisor

EDUCATION & EXPERIENCE: Certified from a surgical technician program.

JOB SUMMARY: Assists in operations, under the supervision of surgeons, registered nurses, or other surgical personnel. May help set up operating room, prepare and transport patients for surgery, adjust lights and equipment, pass instruments and other supplies to surgeons and surgeon’s assistants, hold retractors, cut sutures, and help count sponges, needles, supplies, and instruments.

ESSENTIAL FUNCTIONS: Responsible for performing second assist functions for surgical intervention, preparing supplies and equipment, Prepare specimens for lab and requesting exams as required, Transport patients to and from surgery suite and individual rooms, Performs in-room surgical scrub duties, Maintain sterilizing equipment, assisting with O/R set-up, etc., Provide tray set-ups and designated extra instruments for all surgical procedures, Prepare, wrap and sterilize instruments, supplies and equipment as appropriate, Effectively work with surgeon and clinical staff during procedures, Prepare operating area safely and in an organized manner, Assist RN with instrument counts, Ensure compliance with AAAASF regulations in surgical suite, Ensure compliance with OSHA and HIPAA regulations, Assists in preparation of surgical procedures by anticipating needs of physician and patient, Demonstrates working knowledge of care and handling specimens, surgical instruments, supplies and equipment, Selects the appropriate supplies and equipment in a cost effective manner

ADDITIONAL RESPONSIBILITIES: Performs other tasks as deemed necessary by Physician, Nursing Supervisor and/or Practice Administrator.


MEDICAL ASSISTANT (3 full-time positions available)

Click here to submit your resume to the Charlotte/Blakeney Office.

Click here to submit your resume to the Shelby Office.

Click here to submit your resume to the Hickory/Tate Blvd. Building 200

REPORTS TO: Clinical Supervisor

EDUCATION AND EXPERIENCE: Certification or license as a healthcare professional, Medical Assistant, Nurse Aide, or Surgical Technician, preferred. Maintaining professional certification is an expectation of the job and a requirement to work. If not already certified, obtaining and maintaining credentials may be a condition of hire and would then become a subsequent job requirement.

JOB SUMMARY: Work directly under the supervision of the Physician and Clinical Supervisor. Assist physician in examinations and procedures, in addition to functioning as a medical scribe in the electronic medical record. Reinforces and provides verbal and written patient education, as needed, in direct reflection of Physician orders. Responsible for maintaining clean, well equipped exam and or procedure rooms.

ESSENTIAL FUNCTIONS: Escort patients from waiting room to the exam/procedure room in a timely and courteous manner, then confirms patient identity, obtains vital signs, and verifies and updates medical history, Assist Physician with various procedures and examinations, Maintain exam procedure rooms and inventory in orderly fashion according to 5S principles. Routine stocking of supplies according to par levels, proper dating and initialing of all opened supplies mandatory, Cleans, sterilizes, and stocks all instruments according to accepted office guidelines, OSHA, and AAAASF regulations, Verifies and documents all prescriptions as directed by Physician, Provide test results and follow-up instructions to patients as directed by Physician, Performs assigned patient care, under the supervising provider, which may include: dressing changes, bandaging suture removals, and the administration of local anesthesia injections, Acts as a medical scribe in the electronic medical records systems to accurately record: detailed medical history, vital signs, review of systems, chief complaints, exams, diagnoses and plans, along with prescriptions, pathologies, procedures, and provider orders. Active listening and verification of accurate entry of all medical information required. Providing accurate history to provider prior to every visit, as well as assisting in the exam room while scribing required, Collaborates with team to complete prior authorization paperwork, lab and pathology result entry, as well as return all phone calls, with proper documentation, in a timely manner, Maintains patient confidentiality at all times according to HIPAA guidelines, Engages in active participation of documenting all required components of meaningful use. Will implement all changing documentation needs for meaningful use in a timely manner, Completes specimen collection and double-verification according to pathology collection policy protocol, Ensures compliance with OSHA, HIPAA, and AAAASF regulations, Cross-training to competently work in all aspects of the clinic, including the opposite specialty, is expected and required, Travel to work at any of the other practice locations is required at times.

ADDITIONAL RESPONSIBILITIES: Performs other tasks as deemed necessary by Physician/Physician Assistant and the Clinical Supervisor/Site Manager.