Please note that Piedmont Plastic Surgery & Dermatology  job descriptions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.


Patient Care Coordinator Assistant (Hickory/Gastonia offices)

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REPORTS TO: Director of Cosmetic Services

EDUCATION & EXPERIENCE: High school diploma required. Highly prefer two years of marketing or sales experience.

JOB SUMMARY: Responsible for performing all PCC functions in all predetermined offices as scheduled on a weekly basis. Will fill in for the PCCs at times and will assist them at other times. Will fill in and assist in other areas of the practice as well. Perform project related duties as assigned by administrator.

WORKING CONDITIONS: Works in a fast-paced, well lit, comfort controlled medical office. High traffic area in a close work environment. Interaction with others may be constant and interruptive. Work may be very stressful. Most of public contact involves people needing medical care. Potential exposure to communicable diseases, toxic substances, and other conditions common to a clinic environment.

PHYSICAL DEMANDS: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Ability to type, operate calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.

ESSENTIAL FUNCTIONS: Fill in as the Patient Care Coordinator in each office as needed. This includes their roles in promoting and scheduling cosmetic surgeries, retail products, injectables, laser services, etc. Perform patient consults regarding surgery. Schedule surgeries appropriately for the office and surgeon. Schedule and perform the surgery pre-op appointments and collect payments according to policy. Take pre-op and post-op patient photos. Review charts to make certain the RN and provider have signed appropriately. Arrive early/stay late according to the surgery schedule. Call patients following surgery and take evening call as needed for them. Answer office phone calls. Provide patient quotes and answer their inquiries. Complete the required daily logs for consults and surgeries. Escort patients and families through the office on surgery days and follow up appointments. Call patients the day prior to appointments to remind them. Follow up on consults that do not book surgery appointments. Ensure all corporate policies and procedures are followed in each office. Monitor the cosmetic surgery schedule to optimize time utilization for all plastic surgery physicians. Coordinate anesthesia schedule for all offices. Support the Patient Care Coordinators and Schedulers to implement the best marketing tracking methods and ensure accurate information is gathered at all times. Resolve customer service issues with cosmetic surgery patients, in conjunction with appropriate staff. When not assisting PCCs, the assistant will fill in for administrative staff or others as directed, ie front desk, scheduling, etc. Maintain the marketing materials, ie procedure brochures, for the plastic surgery services in each office in stock and organized. Keep the photo books in each office updated with current and approved photos. Explore and recommend new marketing opportunities for review. Assist with provider seminars in house and off premises. Maintain inventory of implants, garments, skin care products, injectables etc and advise PCC when replacements are needed. Place new items into stock and enter in computer inventory Process returns to vendor for credit or replacement.

MARGINAL FUNCTIONS: Attend staff meetings and in-service programs. Maintains a clean, safe, and prepared work area. Remains in compliance with OSHA/Bloodborne Pathogen guidelines and Hazardous Communication guidelines. Ensures compliance with HIPAA requirements. Maintains patient confidentiality.Performs other duties as requested.


LICENSED PRACTICAL NURSE

Click here to submit your resume to the Shelby office

REPORTS TO: Clinical Supervisor

EDUCATION & EXPERIENCE: High School Diploma, Graduate of an Accredited Nursing Program, successful completion of NCLEX-PN. Basic Life Saving for healthcare provider certification in accordance with the American Heart Association is required. Advanced Cardiac Life Saving certification in accordance with the American Heart Association may be required. Maintaining professional certification is an expectation of the job and a requirement to work. Minimum of one year of work experience as a LPN.

JOB SUMMARY: Provides professional nursing care working with the Physician and directly under the supervision of the Clinical Supervisor/Nursing Leader. Assist physician in examinations and procedures, in addition to functioning as a medical scribe in the electronic medical record. Reinforces and provides verbal and written patient education, as needed, in direct reflection of Physician orders. Responsible for maintaining clean, well equipped exam and or procedure rooms.

WORKING CONDITIONS: Work in a fast paced, well-lit, culturally competent healthcare clinic/ accredited surgical facility.  Occasional, extended hours may be necessary to meet the demands of daily operations and patient flow. Inherent risks of exposure to communicable disease,  toxic substances, and other conditions common to the healthcare clinic environment exists.

PHYSICAL DEMANDS: Requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift and support the weight of 50 lbs. in handling patients, medical equipment and supplies. Must be fluent in English. Intact sense of sight, hearing, smell and touch including finger dexterity. Vision should be correctable and hearing discernible to telephone/paging contacts. Must be able to respond quickly to changes in patient’s condition.

ESSENTIAL FUNCTIONS: Escort patients from waiting room to the exam/procedure room in a timely and courteous manner, then confirms patient identity, obtains vital signs, and verifies and updates medical history. Assist Physician with various procedures and examinations. Maintain exam procedure rooms and inventory in orderly fashion according to 5S principles. Routine stocking of supplies according to par levels, proper dating and initialing of all opened supplies mandatory. Cleans, sterilizes, and stocks all instruments according to accepted office guidelines, OSHA, and AAAASF regulations. Verifies and documents all prescriptions as directed by Physician. Provide test results and follow-up instructions to patients as directed by Physician. Performs assigned patient care, under the supervising provider, which may include: dressing changes, bandaging suture removals, and the administration of local anesthesia injections. Acts as a medical scribe in the electronic medical records systems to accurately record: detailed medical history, vital signs, review of systems, chief complaints, exams, diagnoses and plans, along with prescriptions, pathologies, procedures, and provider orders. Active listening and verification of accurate entry of all medical information required. Providing accurate history to provider prior to every visit, as well as assisting in the exam room while scribing required. Collaborates with team to complete prior authorization paperwork, lab and pathology result entry, as well as return all phone calls, with proper documentation, in a timely manner. Maintains patient confidentiality at all times according to HIPAA guidelines. Engages in active participation of documenting all required components of meaningful use. Will implement all changing documentation needs for meaningful use in a timely manner. Completes specimen collection and double-verification according to pathology collection policy protocol. Ensures compliance with OSHA, HIPAA, and AAAASF regulations. Cross-training to competently work in all aspects of the clinic, including the opposite specialty, is expected and required. Travel to work at any of the other practice locations is required at times.

PERFORMANCE REQUIREMENTS:  Ability and knowledge to perform medical assistant care. Knowledge of examination, diagnostic, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt, and apply guidelines and procedures. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in assisting in a variety of treatments and medications as directed. Skill in taking vital signs. Skill in maintaining records and recording test results. Skill in developing and maintaining department quality assurance. Skill in establishing and maintaining effective working relationships with physicians, patients, employees, and the public. Possess good written and verbal communication skills. Always presents a professional image. Ability to do detailed and accurate work. Utilize time management skills. Answer telephone in a professional manner. Read, understand, and follow oral and written instruction.  Recognize, evaluate, solve problems, and correct errors. Maintain productivity and work independently.

ADDITIONAL RESPONSIBILITIES: Performs other tasks as deemed necessary by Physician, Clinical Supervisor, and/or Site Manager.


MEDICAL ASSISTANT (2 positions available)

Click here to submit your resume to the Shelby office

Click here to submit your resume to the Gastonia/Cox Rd. Office

REPORTS TO: Clinical Supervisor

EDUCATION & EXPERIENCE: Certification or license as a healthcare professional, medical assistant, nurse aide or surgical technician, is preferred. Maintaining professional certification is an expectation of the job and a requirement to work. If not already certified, obtaining and maintaining credentials may be a condition of hire and would then become a subsequent job requirement.

JOB SUMMARY: Work directly under the supervision of the physician and clinical supervisor. Assist physician in examinations and procedures, in addition to functioning as a medical scribe in the electronic medical record. Reinforces and provides verbal and written patient education, as needed, in direct reflection of physician orders. Responsible for maintaining clean, well equipped exam, and procedure rooms.

ESSENTIAL FUNCTIONS: Escort patients from waiting room to the exam/procedure room in a timely and courteous manner, then confirms patient identity, obtains vital signs, and verifies and updates medical history. Assist physician with various procedures and examinations. Maintain exam procedure rooms and inventory in orderly fashion according to 5S principles. Routine stocking of supplies according to par levels, proper dating and initialing of all opened supplies mandatory. Cleans, sterilizes, and stocks all instruments according to accepted office guidelines, OSHA, and AAAASF regulations. Verifies and documents all prescriptions as directed by physician. Provide test results and follow-up instructions to patients as directed by physician. Performs assigned patient care, under the supervising provider, which may include: dressing changes, bandaging suture removals, and the administration of local anesthesia injections. Acts as a medical scribe in the electronic medical records systems to accurately record: detailed medical history, vital signs, review of systems, chief complaints, exams, diagnoses and plans, along with prescriptions, pathologies, procedures, and provider orders. Active listening and verification of accurate entry of all medical information required. Providing accurate history to provider prior to every visit, as well as assisting in the exam room while scribing required. Collaborates with team to complete prior authorization paperwork, lab and pathology result entry, as well as return all phone calls, with proper documentation, in a timely manner. Maintains patient confidentiality at all times according to HIPAA guidelines. Engages in active participation of documenting all required components of meaningful use. Will implement all changing documentation needs for meaningful use in a timely manner. Completes specimen collection and double-verification according to pathology collection policy protocol. Ensures compliance with OSHA, HIPAA, and AAAASF regulations. Cross-training to competently work in all aspects of the clinic, including the opposite specialty, is expected and required. Travel to work at any of the other practice locations is required at times.

ADDITIONAL RESPONSIBILITIES: Performs other tasks as deemed necessary by Physician/Physician Assistant and the Clinical Supervisor/Site Manager.


REGISTERED NURSE (2 positions available)

Click here to submit your resume to the Gastonia/New Hope Rd. office

Click here to submit your resume to the Shelby office

REPORTS TO: Clinical Supervisor

EDUCATION & EXPERIENCE: Graduate of an accredited School of Nursing.  A Current RN licensure or temporary license as a Registered Nurse in the state in which you work or reside. Basic Life Saving for healthcare provider and Advanced Cardiac Life Saving certification in accordance with the American Heart Association is required. A minimum one year OR experience is preferred. Proficient skills in venous access and critical thinking are required

JOB SUMMARY: Provides professional nursing care through skillful assessment, planning, implementation and evaluation in accordance with clinic procedures, policies and protocols under the direct supervision of the nurse leader.

ESSENTIAL FUNCTIONS: Provides professional nursing care through strong assessment skills, planning, implementation and evaluation in accordance with the clinic procedures and or protocols under the supervision of the nurse leader. Strong critical thinking skills and anticipatory skills are required. Ability and knowledge to collect process and document pertinent data.  Employs strategies to promote health and a safe environment. Delegates components of care to the appropriate healthcare workers in accordance with the applicable legal/regulatory or policy specific principles.  Integrates evidence and research findings into practice whereby contributing to quality nursing practice. Communicates effectively in all areas of practice. Collaborates effectively with the healthcare consumer, family and others in the continuum of nursing practice. Responsible for assisting the physician in the care of patients to assure optimal outcomes through performance expectations and patient flow including but not limited to the perioperative environment.

PHYSICAL DEMANDS: Requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift and support the weight of 50 lbs. in handling patients, medical equipment and supplies. Must be fluent in English.  Intact sense of sight, hearing, smell and touch including finger dexterity. Vision should be correctable and hearing discernible to telephone/paging contacts. Must be able to respond quickly to changes in patient’s condition.

ADDITIONAL RESPONSIBILITIES: Performs other tasks as deemed necessary by Physician, Clinical Supervisor, and/or Site Manager.


SURGICAL TECHNICIAN (4 positions available)

Click here to submit your resume to the Shelby Office

Click here to submit your resume to the Gastonia/Cox Rd. Office

Click here to submit your resume to the Charlotte/Blakeney Office

Click here to submit your resume to Hickory/Tate Blvd #100

REPORTS TO: Clinical Supervisor

EDUCATION & EXPERIENCE: Certified from a surgical technician program.

JOB SUMMARY: Assists in operations, under the supervision of surgeons, registered nurses, or other surgical personnel. May help set up operating room, prepare and transport patients for surgery, adjust lights and equipment, pass instruments and other supplies to surgeons and surgeon’s assistants, hold retractors, cut sutures, and help count sponges, needles, supplies, and instruments.

ESSENTIAL FUNCTIONS: Responsible for performing second assist functions for surgical intervention, preparing supplies and equipment, Prepare specimens for lab and requesting exams as required, Transport patients to and from surgery suite and individual rooms, Performs in-room surgical scrub duties, Maintain sterilizing equipment, assisting with O/R set-up, etc., Provide tray set-ups and designated extra instruments for all surgical procedures, Prepare, wrap and sterilize instruments, supplies and equipment as appropriate, Effectively work with surgeon and clinical staff during procedures, Prepare operating area safely and in an organized manner, Assist RN with instrument counts, Ensure compliance with AAAASF regulations in surgical suite, Ensure compliance with OSHA and HIPAA regulations, Assists in preparation of surgical procedures by anticipating needs of physician and patient, Demonstrates working knowledge of care and handling specimens, surgical instruments, supplies and equipment, Selects the appropriate supplies and equipment in a cost effective manner

ADDITIONAL RESPONSIBILITIES: Performs other tasks as deemed necessary by Physician, Clinical Supervisor, and/or Site Manager.