Please note that Piedmont Plastic Surgery & Dermatology  job descriptions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.


Director of Cosmetic Services (DOCS)

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REPORTS TO: Practice Administrator

GENERAL STATEMENT OF DUTIES:  Responsible for the cosmetic services provided at PPSD with attention to growth in each area. Supervises the Patient Care Coordinators, Product Specialists, Aestheticians, and Nurse Injectors.  Assists with directing CoolSculpting technicians. Will adhere to company policies and procedures in all areas. Reports to the Practice Administrator and will be required to travel to all PPSD locations.

EDUCATION: College degree required.

EXPERIENCE: At least 2 years of management with a preference for sales and marketing as well and a proven history of success. This is an upper level management position that requires an extensive background displaying leadership, management, income generation and personal impact on employer success.

JOB RELATIONSHIPS: Coordinates sales information and promotional functions with direct reports, department supervisors, Marketing Specialist, Practice Administrator, and others as appropriate.

WORKING CONDITIONS: Works in a fast-paced medical office environment. Interaction with others may be constant and interruptive. Work may be very stressful and involve occasional irregular hours. Most of public contact involves people needing medical care.

PHYSICAL DEMANDS: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Ability to type, operate calculator, telephone, copier, fax, and other office equipment as necessary.  Vision should be correctable and hearing within a range discernible to telephone/paging contacts

PERFORMANCE REQUIREMENTS: Extensive knowledge of cosmetic service sales to include cosmetic surgery, injectables, skin care products and services. Strong history of management and team building in a related field to include production based measurable outcomes. Requires knowledge of supply chain and inventory. Experience with providing and recognizing excellent customer service. Must be an independent strong leader with the ability to lead by example and exhibit a strong work ethic. A background including marketing, sales, promotions or personal cosmetic service provider would be preferred. Must have the ability to establish and maintain effective working relationships with physicians, supervisors, patients, vendors and employees. Maintains a professional image. Recognize, evaluate, solve problems, and correct errors. Have familiarity with and assertively apply fiscal policies. Ability to prepare reports and interpret data. The DOCS will travel extensively among the practice offices.

ESSENTIAL FUNCTIONS: 

  1. Supervises the Patient Care Coordinators, Product Specialists, Aestheticians, and Nurse Injectors.
  • Patient Care Coordinators: Scheduling of procedures, communication to patients, financial quoting, and coordination of O/R with clinical staff. Establishes baseline for conversion from consultation to surgery and reviews monthly to ensure increased conversion rates for physicians.
  • Nurse Injectors: Establishes protocols for increasing volume of injectable treatments. Oversee the hiring, onboarding, and training of new injectors as well as establish monthly and quarterly goals.
  • Product Specialists: Ensures monthly and quarterly goals for increased retail sales. Works on promotions or events to drive retail sales.
  1. Must be a skilled analyst able to compile, decipher and present data and metrics to review sales performance and make appropriate recommendations. Will be responsible for the implementation and ongoing analysis of such as well.
  2. Assists with directing the CoolSculpting technicians. Review protocols for patient treatments, consultation process, candidate selection and treatment plan preparation. Respond to all CS inquiries and responsible for tracking and increasing CS services.
  3. Oversees distribution of patient surveys following consultation, treatment, and surgical cosmetic procedures. Reviews patient surveys to identify areas of opportunity for increased patient care.
  4. Brilliant Distinctions (BD): Oversees the BD program and works with designated staff members in each location to grow BD usage, increase patient engagement, monitors all promotions, and runs monthly BD Analytics Reports.
  5. Responsible for any future patient rewards programs related to cosmetic services and their implementation and utilization.
  6. Oversee and maintain online partner retail sales websites.
  7. Staff Training: Organizes ongoing staff training as related to cosmetic services, in-service schedule, and communication.
  8. Staffing: Evaluates needs for aesthetics staff, positions, and assists in hiring, interviewing, and dismissals.
  9. Marketing: Interfaces with the Marketing Specialist as needed. Develop a series of regular events and patient seminars; schedule dates and locations for these meetings. Meets with the Marketing Committee as scheduled.
  10. Develop a series of regular events and patient seminars for interested community groups; schedule dates and locations for these meetings.
  11. Assists direction of the practice, new service initiatives, positions, profitability, and overhead through report interpretation as it relates to aesthetic services.
  12. Performs other duties as the business dictates.

MARGINAL FUNCTIONS: Maintains a clean, safe, and prepared work area and ensures compliance with HIPAA requirements


Registered Nurse (2 positions available)

Click here to submit your resume to the Shelby Office

Click here to submit your resume to the Charlotte/Blakeney Office

REPORTS TO: Clinical Supervisor/Site Manager

EDUCATION: Graduate of an accredited School of Nursing. A Current RN licensure or temporary license as a Registered Nurse in the state in which you work or reside. Basic Life Saving for healthcare provider and Advanced Cardiac Life Saving certification in accordance with the American Heart Association is required.

EXPERIENCE: A minimum one year OR experience is preferred. Proficient skills in venous access and critical thinking are required.

ESSENTIAL FUNCTIONS: Provides professional nursing care through skillful assessment, planning, implementation and evaluation in accordance with clinic procedures, policies and protocols under the direct supervision of the nurse leader.

WORKING CONDITIONS: Work in a fast paced, well-lit, culturally competent healthcare clinic/ accredited surgical facility.  Occasional, extended hours may be necessary to meet the demands of daily operations and patient flow. Inherent risks of exposure to communicable disease, toxic substances, and other conditions common to the healthcare clinic environment exists.

PHYSICAL DEMANDS: Requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift and support the weight of 50 lbs. in handling patients, medical equipment and supplies. Must be fluent in English. Intact sense of sight, hearing, smell and touch including finger dexterity. Vision should be correctable and hearing discernible to telephone/paging contacts. Must be able to respond quickly to changes in patient’s condition.

PERFORMANCE REQUIREMENTS: Provides professional nursing care through strong assessment skills, planning, implementation and evaluation in accordance with the clinic procedures and or protocols under the supervision of the nurse leader. Strong critical thinking skills and anticipatory skills are required. Ability and knowledge to collect process and document pertinent data.  Employs strategies to promote health and a safe environment. Delegates components of care to the appropriate healthcare workers in accordance with the applicable legal/regulatory or policy specific principles.  Integrates evidence and research findings into practice whereby contributing to quality nursing practice.  Communicates effectively in all areas of practice. Collaborates effectively with the healthcare consumer, family and others in the continuum of nursing practice.

PATIENT CARE: Responsible for assisting the physician in the care of patients to assure optimal outcomes through performance expectations and patient flow including but not limited to the perioperative environment.


SURGICAL TECHNICIAN

Click here to submit your resume to the Shelby Office

REPORTS TO: Clinical Supervisor

EDUCATION & EXPERIENCE: Certified from a surgical technician program.

JOB SUMMARY: Assists in operations, under the supervision of surgeons, registered nurses, or other surgical personnel. May help set up operating room, prepare and transport patients for surgery, adjust lights and equipment, pass instruments and other supplies to surgeons and surgeon’s assistants, hold retractors, cut sutures, and help count sponges, needles, supplies, and instruments.

ESSENTIAL FUNCTIONS:

  1. Responsible for performing second assist functions for surgical intervention, preparing supplies and equipment
  2. Prepare specimens for lab and requesting exams as required
  3. Transport patients to and from surgery suite and individual rooms
  4. Performs in-room surgical scrub duties
  5. Maintain sterilizing equipment, assisting with O/R set-up, etc.
  6. Provide tray set-ups and designated extra instruments for all surgical procedures
  7. Prepare, wrap and sterilize instruments, supplies and equipment as appropriate
  8. Effectively work with surgeon and clinical staff during procedures
  9. Prepare operating area safely and in an organized manner
  10. Assist RN with instrument counts
  11. Ensure compliance with AAAASF regulations in surgical suite
  12. Ensure compliance with OSHA and HIPAA regulations
  13. Assists in preparation of surgical procedures by anticipating needs of physician and patient
  14. Demonstrates working knowledge of care and handling specimens, surgical instruments, supplies and equipment
  15. Selects the appropriate supplies and equipment in a cost effective manner

ADDITIONAL RESPONSIBILITIES: Performs other tasks as deemed necessary by Physician, Nursing Supervisor and/or Practice Administrator.


MEDICAL ASSISTANT (3 positions available)

Click here to submit your resume to the Charlotte/Blakeney Office

Click here to submit your resume to the Charlotte/Cotswold Office (Applicant must bilingual)

Click here to submit your resume to the Gastonia/Cox Rd. Office

REPORTS TO: Clinical Supervisor

EDUCATION AND EXPERIENCE: Certification or license as a healthcare professional, Medical Assistant, Nurse Aide, or Surgical Technician, preferred. Maintaining professional certification is an expectation of the job and a requirement to work. If not already certified, obtaining and maintaining credentials may be a condition of hire and would then become a subsequent job requirement.

JOB SUMMARY: Work directly under the supervision of the Physician and Clinical Supervisor. Assist physician in examinations and procedures, in addition to functioning as a medical scribe in the electronic medical record. Reinforces and provides verbal and written patient education, as needed, in direct reflection of Physician orders. Responsible for maintaining clean, well equipped exam and or procedure rooms.

ESSENTIAL FUNCTIONS:

  1. Escort patients from waiting room to the exam/procedure room in a timely and courteous manner, then confirms patient identity, obtains vital signs, and verifies and updates medical history.
  2. Assist Physician with various procedures and examinations.
  3.  Maintain exam procedure rooms and inventory in orderly fashion according to 5S principles. Routine stocking of supplies according to par levels, proper dating and initialing of all opened supplies mandatory.
  4. Cleans, sterilizes, and stocks all instruments according to accepted office guidelines, OSHA, and AAAASF regulations.
  5. Verifies and documents all prescriptions as directed by Physician.
  6. Provide test results and follow-up instructions to patients as directed by Physician.
  7. Performs assigned patient care, under the supervising provider, which may include: dressing changes, bandaging suture removals, and the administration of local anesthesia injections.
  8. Acts as a medical scribe in the electronic medical records systems to accurately record: detailed medical history, vital signs, review of systems, chief complaints, exams, diagnoses and plans, along with prescriptions, pathologies, procedures, and provider orders. Active listening and verification of accurate entry of all medical information required. Providing accurate history to provider prior to every visit, as well as assisting in the exam room while scribing required.
  9. Collaborates with team to complete prior authorization paperwork, lab and pathology result entry, as well as return all phone calls, with proper documentation, in a timely manner.
  10. Maintains patient confidentiality at all times according to HIPAA guidelines.
  11. Engages in active participation of documenting all required components of meaningful use. Will implement all changing documentation needs for meaningful use in a timely manner.
  12. Completes specimen collection and double-verification according to pathology collection policy protocol.
  13. Ensures compliance with OSHA, HIPAA, and AAAASF regulations.
  14. Cross-training to competently work in all aspects of the clinic, including the opposite specialty, is expected and required.
  15. Travel to work at any of the other practice locations is required at times.

ADDITIONAL RESPONSIBILITIES: Performs other tasks as deemed necessary by Physician/Physician Assistant and the Clinical Supervisor/Site Manager.


Patient Check-In/Check-Out (2 positions available)

Click here to submit your resume to the Hickory/Tate Blvd., Building 200 office

Click here to submit your resume to the Shelby Office

REPORTS TO: Administrative Supervisor/Site Manager

EDUCATION AND EXPERIENCE: High school diploma or GED required. Completion of courses in medical terminology, business, math, English, typing, and computer classes highly desirable. Highly prefer one year of office experience in a medical office. Will consider other combinations of work experience and settings.

JOB SUMMARY: Maintains a timely greeting, registration, and flow of patients to physicians. Knowledge of business office procedures. Possess good written and verbal communication skills. Ability to greet patients and answer the telephone in a professional manner. Must read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with physicians, patients, employees, and public. Always presents a professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems, and correct errors. Maintain productivity and work independently.

ESSENTIAL FUNCTIONS:

  1. Reception of patients, responsible for greeting patients and visitors in a prompt, courteous, and helpful manner.
  2. Provides patient a registration form if needed OR
  3. Verifies patient completed online forms are accurate
  4. Advises patient to fill-in form completely.
  5. Offers to assist with paperwork if necessary.
  6. Checks form for completion when patient returns to window.
  7. Assures appropriate demographic and financial information are collected
  8. Obtains appropriate signatures on forms.
  9. Obtains a scanned, legible copy of insurance card.
  10. Accurately enters data into computer.
  11. Attaches charge sheet to chart.
  12. Collects any monies owed identified by insurance verification or in computer system.
  13. ·Places chart with charge sheet in proper physician’s box for medical assistant.
  14. Established Patient
  15. Updates patient’s demographic and insurance information if necessary
  16. Informs patients of any financial responsibility.
  17. Responsible for referring “bad debt patients” to billing prior to physician contact.
  18. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

MARGINAL FUNCTIONS:

  1. Answers telephones, screens calls, takes messages, and provides information.
  2. Identify for the outgoing receptionist patient charts as “no shows”, cancellations”, or “rescheduled”.
  3. Enters into computer new and updated information for laser patients, hospital consults, and combines duplicate charts.
  4. Must attend staff meetings and in-service programs.
  5. Scanning
  6. Maintains a clean, safe, and prepared work areas.
  7. Remains in compliance with OSHA/Bloodborne Pathogen guidelines.
  8. Remains in compliance with OSHA/Hazardous Communication Standard guidelines.

WORKING CONDITIONS: Works in a fast-paced, well-lit, comfort controlled medical office. High traffic area. Work may be stressful. Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment.

PHYSICAL DEMANDS: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Requires manual dexterity sufficient to type 40 wpm, operate a key board, calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.


Appointment Scheduler (2 positions available)

Click here to submit your resume to the Hickory/Tate Blvd., Building 200 office

Click here to submit your resume to the Shelby Office

REPORTS TO: Administrative Supervisor/Site Manager

EDUCATION AND EXPERIENCE: High school diploma or GED required. Completion of courses in medical terminology, business, math, English, typing, and computer classes highly desirable. Highly prefer one year of office experience in a medical office. Will consider other combinations of work experience and settings.

JOB SUMMARY: Knowledge of business office procedures. Possess good written and verbal communication skills. Ability to greet patients and answer the telephone in a professional manner. Must read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with physicians, patients, employees, and public. Always presents a professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems, and correct errors. Maintain productivity and work independently.

ESSENTIAL FUNCTIONS:

  1. Process all incoming calls
  2. Schedule/Reschedule appointments
  3. Keeping providers schedule full throughout the checking for cancellations and fill openings
  4. Check fax machine and disperse to appropriate departments

WORKING CONDITIONS: Works in a fast-paced, well-lit, comfort controlled medical office. High traffic area. Work may be stressful. Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment.

PHYSICAL DEMANDS: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Requires manual dexterity sufficient to type 40 wpm, operate a key board, calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.


Scanner

Click here to submit your resume to the Hickory/Tate Blvd., Building 200 office

REPORTS TO: Administrative Supervisor/Site Manager

EDUCATION AND EXPERIENCE: High school diploma or GED required. Completion of courses in medical terminology, business, math, English, typing, and computer classes highly desirable. Highly prefer one year of office experience in a medical office. Will consider other combinations of work experience and settings.

JOB SUMMARY: The scanner position includes the breaking down and prepping of charts to be scanned. This position also includes the actual scanning, renaming, and uploading of these charts into Nextech or EMA.

ESSENTIAL FUNCTIONS:

  1. Knowledge of business office procedures.
  2. Possess good written and verbal communication skills.
  3. Ability to greet patients and answer the telephone in a professional manner.
  4. Must read, understand, and follow oral and written instructions.
  5. Ability to sort and file materials correctly by alphabetic or numeric systems.
  6. Ability to establish and maintain effective working relationships with physicians, patients, employees, and public.
  7. Always presents a professional image. Ability to do detailed and accurate work.
  8. Utilize time management skills.
  9. Recognize, evaluate, solve problems, and correct errors.
  10. Maintain productivity and work independently.

WORKING CONDITIONS: Works in a fast-paced, well-lit, comfort controlled medical office. High traffic area. Work may be stressful. Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment.

PHYSICAL DEMANDS: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Requires manual dexterity sufficient to type 40 wpm, operate a key board, calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.